Shipping & Payment

AIRSOFT 247 LIMITED

SHIPPING & PAYMENT INFORMATION

Last Updated: 2 September 2026

This page explains how Airsoft 247 Limited handles order processing, shipping, delivery, payment, damaged goods, lost packages, returns and related customer enquiries.

It should be read together with our Website & Store Terms and Conditions, Privacy Policy and any applicable Returns & Refunds Policy.

1. ORDER PROCESSING

Orders placed through www.airsoft247.com are processed as soon as reasonably practicable.

Orders may be subject to additional checks before dispatch, including:

payment authorisation;
fraud-prevention checks;
stock availability;
age verification;
identification verification;
UKARA verification;
S.W.A.T. – P.A.S.S. verification; and
any other checks reasonably required for age-restricted or Realistic Imitation Firearm transactions.

An order confirmation does not necessarily mean that an order has been finally accepted for dispatch.

Where additional verification is required, dispatch may be delayed until those checks have been satisfactorily completed.

2. UK SHIPPING

Airsoft 247 Limited offers delivery within supported areas of the United Kingdom.

Available delivery services and applicable charges will normally be displayed during checkout.

The delivery options available may depend upon:

the delivery address;
product type;
parcel size and weight;
courier restrictions;
whether the order contains age-restricted goods;
whether the order contains a Realistic Imitation Firearm;
hazardous-goods or carrier restrictions; and
the delivery services available to the destination.

Certain locations may attract additional courier charges or have longer delivery times.

3. SHIPPING ZONES

Airsoft 247 Limited may ship to supported addresses within:

England;
Wales;
Scotland;
Northern Ireland; and
other UK destinations where an appropriate courier service is available.

Some locations, including offshore islands, remote areas or destinations subject to courier restrictions, may not be available for every product.

The Website checkout system will normally indicate whether delivery is available to the address entered.

Where we cannot deliver an order to the requested location, we will contact the customer and, where appropriate, cancel and refund the affected order.

4. INTERNATIONAL SHIPPING

International shipping may be available for selected products and destinations.

International delivery is subject to:

local laws and regulations;
import and export restrictions;
carrier restrictions;
product restrictions;
customs requirements;
destination-country requirements; and
any applicable age or weapons-related legislation.

Airsoft 247 Limited does not guarantee that every product displayed on our Website can legally or practically be shipped outside the United Kingdom.

Certain airsoft guns, Realistic Imitation Firearms, imitation firearms, pressure systems, batteries, gas products and other restricted items may be unavailable for international delivery.

Where international shipping is offered, the customer is responsible for ensuring that the goods may lawfully be imported, possessed and used in the destination country.

We reserve the right to refuse or cancel an international order where we reasonably believe that shipment may breach legal, regulatory, customs or courier requirements.

5. CUSTOMS, DUTIES AND IMPORT CHARGES

International orders may be subject to:

import duty;
customs charges;
local taxes;
administration charges; or
other fees imposed by the destination country or delivery provider.

Unless expressly stated otherwise during checkout, these charges are not included in the price paid to Airsoft 247 Limited.

Customers are responsible for any applicable import charges imposed by authorities in the destination country.

Airsoft 247 Limited is not responsible for delays caused by customs authorities or other border-control procedures.

6. SHIPPING COSTS

Shipping charges are calculated according to the delivery service, destination, parcel characteristics and products ordered.

The applicable shipping charge will normally be displayed before the customer completes payment.

Where a shipping quotation cannot be calculated automatically, Airsoft 247 Limited may contact the customer before dispatch.

We will not intentionally add undisclosed delivery charges after an order has been completed without first informing the customer and obtaining any agreement required.

7. ORDER PROCESSING TIMES

We aim to dispatch orders as quickly as reasonably practicable.

Processing time should not be confused with courier delivery time.

Some orders may require additional processing because of:

age verification;
RIF-defence verification;
UKARA checks;
S.W.A.T. – P.A.S.S. checks;
customisation;
two-tone conversion;
special ordering;
stock transfers;
payment verification; or
other reasonable compliance checks.

Orders placed during weekends, bank holidays or periods when the business is closed may not begin processing until the next appropriate working day.

8. DELIVERY TIMES

Any delivery times displayed by Airsoft 247 Limited are estimates unless expressly stated otherwise.

Actual delivery times may be affected by circumstances outside our reasonable control, including:

courier delays;
severe weather;
industrial action;
transport disruption;
customs delays;
peak seasonal demand;
incorrect delivery information; or
other exceptional circumstances.

We will take reasonable steps to assist customers where a delivery becomes materially delayed.

Nothing in this section affects a consumer's statutory rights concerning delivery of goods.

9. AGE-RESTRICTED DELIVERIES

Certain goods sold by Airsoft 247 Limited may only be supplied to persons aged 18 or over.

Where appropriate, delivery may be subject to age-verification procedures.

The courier or delivery provider may require:

photographic identification;
proof of age;
a signature; or
delivery to the named recipient or another qualifying adult.

Customers must not arrange for an age-restricted product to be delivered for the purpose of supplying it unlawfully to a person under 18.

10. RIF ORDERS

Orders containing a Realistic Imitation Firearm ("RIF") will not be dispatched until Airsoft 247 Limited is reasonably satisfied that the transaction may lawfully proceed.

For customers relying upon an airsoft-skirmishing defence, this may include verification through:

UKARA; or
S.W.A.T. – P.A.S.S. (Player Approval Site System).

Airsoft 247 Limited has direct authorised access to S.W.A.T. – P.A.S.S. and may independently verify the customer's approval information.

Holding a UKARA registration or P.A.S.S. approval does not create an automatic entitlement to purchase a RIF.

Where verification cannot be satisfactorily completed, the affected RIF order may be cancelled and refunded.

11. CORRECT DELIVERY INFORMATION

Customers are responsible for providing accurate delivery information when placing an order.

Please check:

recipient name;
house or building number;
street;
town or city;
postcode;
telephone number; and
any relevant delivery instructions

before submitting an order.

Customers should contact Airsoft 247 Limited immediately if they discover an error.

We cannot guarantee that an address can be altered once the order has entered the courier network.

12. DELIVERY AND RISK

Airsoft 247 Limited remains responsible for goods until they are delivered in accordance with applicable consumer law.

Customers should therefore contact us if an order:

does not arrive;
arrives materially damaged;
contains incorrect goods; or
appears to have been lost during delivery.

Where a customer independently instructs a carrier not offered or arranged by Airsoft 247 Limited, different legal rules concerning risk may apply.

13. LOST PACKAGES

If your order appears to have been lost in transit, please contact Airsoft 247 Limited.

We may need to investigate the matter with the courier before determining the appropriate resolution.

Customers may be asked to provide reasonable information concerning the expected delivery and any tracking information available.

Where a package is confirmed as lost while the goods remain Airsoft 247 Limited's responsibility, we will provide an appropriate remedy in accordance with applicable consumer law.

This may include replacement or refund, depending upon the circumstances.

14. DAMAGED PACKAGES

Where possible, customers should inspect packages promptly after delivery.

If goods arrive damaged, please contact Airsoft 247 Limited as soon as reasonably practicable.

We may request:

photographs of the outer packaging;
photographs of the shipping label;
photographs of the damaged product;
details of the damage; and
the order number.

Customers should retain the packaging until we advise whether it is required for a courier claim or return.

Requesting photographs does not remove or restrict a customer's statutory consumer rights.

15. INCORRECT OR MISSING ITEMS

If you receive:

the wrong product;
an incorrect quantity; or
an order with an item missing,

please contact us promptly.

We will investigate the discrepancy and provide an appropriate remedy.

16. RETURNS AND EXCHANGES

Returns and exchanges are subject to our applicable Returns & Refunds Policy and UK consumer law.

Where a statutory right to cancel applies to an online purchase, the customer may exercise that right in accordance with the applicable legal requirements and our returns procedure.

Some goods may be subject to different return arrangements where they have been:

personalised;
specifically modified at the customer's request;
specially manufactured; or
otherwise covered by a statutory exception.

Any exception will only be applied where legally permitted.

Nothing in our returns arrangements removes statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.

17. TWO-TONE AND CUSTOMISED PRODUCTS

Where a customer asks Airsoft 247 Limited to modify a product, including applying a two-tone finish, this may constitute a customised service or customised product.

Any effect that customisation has upon cancellation rights will depend upon the circumstances and applicable consumer law.

This does not remove statutory rights where the goods themselves are faulty, misdescribed or otherwise fail to conform to the contract.

18. EXCHANGES

Where an exchange is available, the replacement product will normally be dispatched after the returned product has been received and assessed.

An exchange may be subject to:

stock availability;
price differences;
verification requirements; and
any restrictions applicable to the replacement product.

Where the replacement item is a RIF or another restricted product, the appropriate verification procedures must still be completed.

19. PAYMENT OPTIONS

Airsoft 247 Limited accepts the payment methods displayed as available during checkout on www.airsoft247.com.

Available payment options may change from time to time depending upon our payment-processing arrangements.

Customers should select one of the payment methods presented by the Website and follow the instructions provided during checkout.

20. PAYMENT AUTHORISATION

Payment must be successfully authorised before an order can normally be dispatched.

Submitting payment details does not guarantee that an order will be accepted.

An order may still be refused or cancelled where:

payment is declined;
payment cannot be verified;
there is a suspected fraudulent transaction;
there is a pricing or stock error;
age verification fails;
RIF verification fails;
the product cannot lawfully be supplied; or
another legitimate reason prevents us from completing the transaction.

Where payment has already been taken and we subsequently cancel the order, an appropriate refund will be made.

21. PAYMENT SECURITY

Payments made through the Airsoft 247 Limited Website may be processed using secure payment-processing systems provided as part of our ecommerce operation.

Airsoft 247 Limited does not necessarily receive or retain complete payment-card information.

Customers should never send complete payment-card information to us through ordinary email unless specifically directed to an authorised secure payment facility.

22. PRICES

Product prices displayed on the Website will be the prices applicable to the relevant goods at the time the order is placed, subject to correction of obvious errors.

Delivery charges and other applicable costs will normally be displayed separately before checkout is completed.

Where an obvious pricing error has occurred, Airsoft 247 Limited reserves the right not to accept the order.

Where payment has already been taken in relation to an order which cannot be accepted because of such an error, the appropriate amount will be refunded.

23. REFUNDS

Where a refund is due, Airsoft 247 Limited will normally issue it using the original payment method unless another method is required or agreed.

The time taken for refunded funds to appear in the customer's account can vary depending upon the relevant bank or payment provider.

Once a refund has been correctly submitted by Airsoft 247 Limited, banking or payment-provider processing times are outside our direct control.

24. FRAUD PREVENTION

Airsoft 247 Limited reserves the right to undertake reasonable fraud-prevention and security checks.

We may refuse, hold or cancel an order where information associated with a payment or transaction gives reasonable grounds for concern.

Where necessary, we may ask the customer to provide additional information to verify the transaction.

This is particularly relevant to:

high-value orders;
age-restricted products;
RIF purchases;
unusual delivery arrangements; or
transactions identified as potentially fraudulent.

25. FAILED OR DECLINED PAYMENTS

If a payment is declined, customers should check that:

the payment information entered is correct;
sufficient funds or credit are available;
the billing information matches the payment provider's records; and
the payment provider has not blocked the transaction.

Airsoft 247 Limited does not control decisions made by a customer's bank or payment provider.

26. CONTACT US ABOUT SHIPPING OR PAYMENT

For questions regarding:

an order;
shipping;
delivery;
damaged goods;
missing parcels;
payment;
refunds;
age verification; or
RIF verification,

please contact:

Airsoft 247 Limited
Company Registration Number: 13598243

Registered Office:
84 Parkside Road
Bebington
Wirral
Merseyside
CH63 7NR

Email: legal@airsoft247.com
Telephone: 0151 644 1611 – Option 2
Website: www.airsoft247.com

When contacting us about an existing order, please provide your order number where possible.

27. CHANGES TO THIS SHIPPING & PAYMENT INFORMATION

Airsoft 247 Limited may update this Shipping & Payment Information page from time to time to reflect changes to:

courier services;
shipping locations;
delivery charges;
payment providers;
payment methods;
Website functionality;
legal requirements; or
our operational procedures.

The current version will be published on www.airsoft247.com.

Changes will not retrospectively remove statutory rights applying to an existing consumer contract.